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We ship orders from Monday to Saturday except national holidays. Orders will be shipped in 1 – 2 business days. Once shipped, you will receive an email with tracking information. International orders usually take 5 to 10 business days to arrive, depending on the locations and local delivery facilities. It may take more days during local holidays.

• FREE SHIPPING for all orders worldwide; 
• We offer FREE standard shipping  for all orders. This takes from 5 to 10 business days according to different destinations. 

Exchange is possible! You can either choose another size or exchange another product of the same price. See the shipping page for further information. Or contact us by email,  we will be happy to assist you.

Exchange service is available for ONE time only. Repeating exchanges cannot be accepted. All  exchanges are at the expense of the customer. please be sure that your package is insured, traceable and prepaid.

• All orders will come with a jewelry cloth and alcohol swabs.
• POLISH frequently with a soft cloth to maintain the shine. A cloth won’t remove scratches, so it’s important that you protect your jewellery.
• STORE jewellery separately in a tarnish-resistant jewellery box or jewellery pouch and keep it away from abrasive surfaces.
• SHADE jewellery from direct sunlight or strong lighting, to prevent fading.
• HANDLE jewellery with love and care, especially gemstone, pearl, glass charms and charms made entirely of a stone (with a metal core). Be extra careful not to drop them on the floor or knock them against hard surfaces as this could hurt their delicate structures.
• REMOVE jewellery prior to swimming, bathing and doing sports or other physical activity.
• LIMIT CONTACT with make-up, creams, perfume and lotions.
• AVOID silver dips, polishing liquids, ultrasonic cleaning and strong chemicals.
• TAKE CARE OF the hidden silicone grips that some designs feature to keep jewellery fixed in perfect position. They are sensitive, so don’t use the dips and chemicals we mention above or expose them to extreme hot or cold temperatures. This could weaken the silicone’s gripping ability.

YES. We offer ONE chance of exchange on regular priced items within 7 days of receipt. If any items are missing or damaged, please contact our Customer Care Team by email (admin@jewelryvoutique.com) within 7 days.

No exchanges or returns for final sales products.  

For hygiene reason, we regret to advise that we do not accept returns of all earrings products.

Please send the unworn item(s) in their original condition including tags, original packages and to arrange for an exchange or return, please write to us at admin@jewelryvoutique.com

jewelryvoutique.com reserves the right to deny a refund or exchange if items have been worn or altered in any way. Items may not be canceled or edited once the order is placed.

You will be responsible for all shipping charges associated with the exchange or return. Please also note that we are unable to refund any original shipping fees, taxes, or duties paid on any orders.

Items marked  SALE cannot be returned or exchanged.

All items sold on www.jewelryvoutique.com cannot be refunded

Shipping & Returns

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