Shipping & Returns

We offer all customers FREE SHIPPING service which will take from 5 to 8 business days. It may take more days during local holidays.

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective items, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to process your return once we receive it (5-8 business days), and the time it takes your bank to process our refund request (5-10 business days).
If you want to return an item, please contact admin@jewelryvoutique.com to clarify the reason of the return and to receive a return address ( USA, Italy or China)
Note: The natural pearl and stone products we sell are naturally formed, so the texture and gloss on the surface will be different from the pictures.
No exchanges or returns for final sales products.
For hygiene reasons, we regret to advise that we do not accept exchanges or returns of all earring products.
If any items are missing or damaged, please contact our Customer Care Team by email (admin@jewelryvoutique.com) within 7 days (including public holidays) with your order confirmation number.
Please return the items in their original condition: unused, in their original packaging. There will be no exchange if the item has been used and worn.
Please also note that we are unable to refund any original shipping fees, taxes, or duties paid on any orders.
To arrange for an exchange, please write to us at admin@jewelryvoutique.com
In case of disputes, jewelryvoutique.com reserves the final right of decision.