Shipping & Returns
We offer all customers FREE SHIPPING service which will take from 5 to 8 business days. It may take more days during local holidays.
- You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective items, etc.)
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to process your return once we receive it (5-8 business days), and the time it takes your bank to process our refund request (5-10 business days).
- If you want to return an item, please contact admin@jewelryvoutique.com to clarify the reason of the return and to receive a return address ( USA, Italy or China)
- Note: The natural pearl and stone products we sell are naturally formed, so the texture and gloss on the surface will be different from the pictures.
- No exchanges or returns for final sales products.
- For hygiene reasons, we regret to advise that we do not accept exchanges or returns of all earring products.
- If any items are missing or damaged, please contact our Customer Care Team by email (admin@jewelryvoutique.com) within 7 days (including public holidays) with your order confirmation number.
- Please return the items in their original condition: unused, in their original packaging. There will be no exchange if the item has been used and worn.
- Please also note that we are unable to refund any original shipping fees, taxes, or duties paid on any orders.
- To arrange for an exchange, please write to us at admin@jewelryvoutique.com
- In case of disputes, jewelryvoutique.com reserves the final right of decision.